PrecissContact

Our PrecissContact team works out of our new and modern contact centre, offering both inbound and outbound call centre services. The team is led by Ivy Kimani, our Call Centre Manager who has vast experience in call center operations and customer management.

THE TEAM

The team helps clients build and maintain enduring customer relationships at all stages of their lifecycle. Our agents are always enthusiastic and dedicated to the success of your project. They are able to handle the following:

Inbound telecare services:

Customer care
Technical support
Incoming telesales
Order taking

Outbound telemarketing services:

Lead generation
Appointment scheduling
Surveys
Debt collection
Telemarketing

 

 

IVY KIMANI: Call Center Manager. Responsibilities at Preciss International

  • Oversee the overall management of the entire call centre operation including:-Training, supervision and management of the call centre team
  • Coordinating work plans with both the night shift and day shift supervisors 
  • Quality Assurance of outbound/ inbound calls as directed by the clients